Privacy Policy Betik — Malaysia User Data Protection

This Privacy Policy outlines our personal data protection practices Betik (betik.onl) in handling user information. By using our platform, you agree to the collection and use of information as described in this policy. We encourage you to read this document in full.

1. Introduction

Betik is an online betting and casino platform operator running through the betik.onl website and the Betik mobile app. We understand how important privacy is to Malaysian users and take this responsibility very seriously.

This Privacy Policy applies to all users who register, browse, or use any part of the betik platform — including the website, Android app, iOS app, and any related services we offer from time to time.

In the context of this policy, "personal information" refers to any information that can be used to identify an individual directly or indirectly, including name, phone number, email address, identification number, and financial transaction data.

2. Information We Collect

Betik collects various types of information depending on how you interact with our platform. This information is divided into several main categories:

2.1 Registration Information

When you register a betik account, we collect:

• Full name as shown on identity document
• Active email address
• Mobile phone number
• Date of birth (for age verification)
• Password (stored in fully encrypted form)
• Residential address information

2.2 Identity Verification Information (KYC)

To meet regulatory compliance requirements and prevent money laundering, we may request:

• A copy of your valid identity card (MyKad) or passport
• Recent bank statement or proof of address
• A selfie with your identity document (in certain cases)

2.3 Financial Information

To process deposits and withdrawals, we collect your payment method information. However, full bank card numbers or sensitive account details are not stored on betik servers — this is handled by PCI-DSS certified third-party payment processors.

2.4 Usage & Technical Information

3. How We Use Your Data

Betik uses collected information solely for lawful and clearly stated purposes. We never use your data for unrelated purposes without your consent.

• Account Management — to process user registration, login, and identity verification.
• Transaction Processing — to handle deposits, withdrawals, and your account's financial history.
• Platform Security — to detect and prevent fraud, money laundering, and suspicious activities.
• Customer Support — to help our team understand the context of your issue so we can provide accurate and timely assistance.
• Legal Compliance — to meet the reporting and documentation requirements mandated by the relevant authorities.
• Platform Improvements — to analyse usage patterns in aggregate (not individually) to enhance the overall user experience.
• Service Communications — to send you important notifications regarding your account, transactions, or policy changes.

4. Information Sharing

Betik does not sell, rent, or disclose your personal information to third parties for marketing purposes. Data sharing only occurs in the following limited and controlled situations:

4.1 Technology Service Providers

We share only the necessary data with our technical partners — such as cloud infrastructure providers, PCI-DSS certified payment processors, and identity verification service providers. All third parties are bound by strict confidentiality agreements with betik.

4.2 Legal Requirements

Betik may disclose user information if required by a court order, regulatory authority directive, or applicable law. In such cases, we will only disclose the minimum necessary information and will notify users where permitted by law.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of betik assets, user data may be transferred to the new entity. Users will be notified in advance and given the option to delete their accounts before the transfer takes place.

5. Data Encryption & Security

Betik continuously invests in the latest security infrastructure to ensure your personal data is always protected at every stage — whether in transit, during processing, or in storage.

• 256-bit SSL Encryption — all data transmitted between your device and betik servers is encrypted using the latest TLS 1.3 protocol.
• Stored Data Encryption — sensitive information such as passwords and identification numbers are encrypted using bcrypt and AES-256 algorithms before being stored.
• Two-Factor Authentication (2FA) — an additional security layer that users can enable to protect access to their accounts.
• 24/7 Monitoring — our security systems monitor for unusual activity around the clock and will take immediate action if a threat is detected.
• Data Segregation — user financial data is separated from the main operating systems and stored in a more restricted-access environment.
• Regular Security Audits — betik conducts regular penetration testing and third-party security audits.

6. Cookies & Tracking Technologies

Betik uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small data files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies — required for core platform functions such as login sessions and security. Cannot be disabled.
• Preference Cookies — to save your preferences such as language and display settings for your convenience.
• Analytics Cookies — helps us understand how users interact with the platform in aggregate for improvement purposes.
• Session Cookies — automatically deleted when you close your web browser.

6.2 Cookie Controls

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect certain features on the Betik platform. All analytics cookies are optional and can be declined without affecting your use of the platform.

7. Data Retention Period

Betik retains your personal information for as long as your account is active and for a reasonable period thereafter to meet legitimate legal and business requirements.

• Active Account Data — retained for as long as your account remains active and has not been officially closed.
• Financial Transaction Records — retained for a minimum of 7 years in accordance with financial compliance requirements.
• Support Communication Logs — retained for 3 years for reference and service improvement purposes.
• KYC Data — retained for the period specified by the relevant regulatory authorities, typically no less than 5 years.
• Inactive Account — account data inactive for more than 2 years may be archived or deleted after notice is given.

Once the retention period expires and there is no legal requirement to keep it, your data will be securely deleted or anonymised in accordance with established procedures.

8. Your Rights as a User

Betik respects your rights over your personal data. You have the right to access, correct, or request deletion of your data by contacting our team. The following are the rights you hold:

9. Children's Data

The betik platform is strictly for users aged 18 years and above only. We do not intentionally collect or process personal information from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, the account in question will be closed immediately and all related data will be promptly deleted. Parents or guardians who suspect a minor's account has been registered may contact us directly for immediate action.

10. Privacy Policy Amendments

Betik reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Each new version will be published on this page with a clear update date.

For amendments that materially affect how we handle your personal data, we will provide at least 14 days before changes take effect — via in-app notification or your registered email.

Your continued use of the betik platform after any amendments take effect constitutes your acceptance of the revised policy. If you do not agree with any amendment, you have the right to close your account before the effective date.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:

• Live Chat: Available 24/7 on the betik app — the fastest way to get a response.
• Privacy Email: [email protected] — please state "Privacy Inquiry" in your email subject line.
• Response Time: Within 3 minutes via live chat; 24 hours via email.

All privacy inquiries are handled by a specially trained team and will be processed with full confidentiality. You may also refer to our FAQ page for answers to common questions about privacy and account security.